Need Assistance With Obtaining Upgrade App For Windows 10

Discussion in 'Windows 10' started by mikehende, Sep 16, 2015.

  1. mikehende United States

    mikehende Active Member

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    Alright guys, I am trying to upgrade to win10 for the first time, I just did a win7 recovery and it's running windows 7 Professional so I went to the SP1 download link given on page one in this thread and downloaded and ran the download :

    https://www.microsoft.com/en-us/download/details.aspx?id=5842

    showing in the attached screenshot

    Then I restarted the pc but it does not show SP1, help please?
     

    Attached Files:

  2. allheart55 (Cindy E) United States

    allheart55 (Cindy E) Administrator

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    Did you right click Computer and select Properties?

    service pack.png
     
  3. mikehende United States

    mikehende Active Member

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    Yes, of course. I am wondering if I downloaded the correct thing which is this below?

    Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi
     
  4. mikehende United States

    mikehende Active Member

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  5. mikehende United States

    mikehende Active Member

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    yes that was SP1
     
  6. mikehende United States

    mikehende Active Member

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    Ok, bit confused here on how to get the pc to upgrade, I tried looking for the Media Creation Tool as Pete had recommended but I am guessing that tool is only to create a win10 bootable disk? If yes then I already have the disk but what I am seeking is to have the upgrade icon on this win7 pc and upgrade from there, is this not how it works or do I need to run a bootable win10 disk?
     
  7. allheart55 (Cindy E) United States

    allheart55 (Cindy E) Administrator

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  8. Plastic Nev United Kingdom

    Plastic Nev Deceased - Sadly Missed
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    I take it that the upgrade notification is not showing on the right hand side of the bottom task bar?
    To obtain that which is the starting point for the download and upgrade you need to have KB 3035583 installed in the Windows updates. If you can't find it in the installed updates, a normal search for updates may find and install it, otherwise it can be downloaded from Microsoft Windows Update. Check this out first as there may be other updates needed first.

    https://support.microsoft.com/en-us/kb/3035583

    As for the disk you have, it depends on which type of file is on it and may not be the upgrade path disk. I am a little confused about the source of the disk that you mentioned earlier as it may be a full install disk but without a product key. I am not sure that though.

    Nev.
     
  9. mikehende United States

    mikehende Active Member

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    As is the case whenever I load any OS, first thing I do is install all available updates from the System and Security-Windows Update, right now it's showing "Windows is up to date, there no updates available for your computer". Also yes, the upgrade notification is not showing on the right hand side of the bottom task bar. What can i try next please?
     
  10. allheart55 (Cindy E) United States

    allheart55 (Cindy E) Administrator

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    You might not be fully patched yet, Mike.
    Is the computer running Internet Explorer 11?
    Make sure you have "always show all icons and notifications on the taskbar" checked.
     
  11. mikehende United States

    mikehende Active Member

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    Yes IE 11 and that option is checked.
     
  12. allheart55 (Cindy E) United States

    allheart55 (Cindy E) Administrator

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  13. mikehende United States

    mikehende Active Member

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    still doesn't work cindy

    Untitled.png
     
  14. allheart55 (Cindy E) United States

    allheart55 (Cindy E) Administrator

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    The only thing that I can think of is to try this troubleshooter, Mike.

    Download Get Windows 10 App Troubleshooter Tool

    Let me know how you make out?
     
  15. mikehende United States

    mikehende Active Member

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    Well this I am not getting, running that tool shows :

    "Unsupported Version. The Get Windows 10 App is not available for this version of window"

    He has win7 Professional SP1 on this machine. So does that mean that the upgrade is only available for certain versions of win7? If yes, does this mean his only recourse would be to purchase a retail win10 disc and license?

    But wait, when I clicked on NEXT it now shows
    Problems Found: Windows not up to date: Detected.
     
  16. allheart55 (Cindy E) United States

    allheart55 (Cindy E) Administrator

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    That means it's not yet fully patched, Mike,
    There are still some updates that are needed.
     
  17. mikehende United States

    mikehende Active Member

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    I have forced the Check for updates option sinced me last post, it has been checking for a little while now, will let you know.
     
  18. allheart55 (Cindy E) United States

    allheart55 (Cindy E) Administrator

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  19. mikehende United States

    mikehende Active Member

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    I don't think this will work it's still checking for updates.
     
  20. allheart55 (Cindy E) United States

    allheart55 (Cindy E) Administrator

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    It could be that it is actually downloading the Windows 10 onto the computer.
    That may take some time.
     

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