monitor

Discussion in 'Windows 10' started by peterr, Mar 25, 2016.

  1. peterr United States

    peterr Active Member

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    Hello
    I am requesting an opinion, please.
    I have a Dell XPS 8300- 4 years of age- and a new Dell monitor S234OM.
    When I close a screen by xing out, the screen flickers, slightly. I brought it back to a store and got another, which is the same.
    it does the same thing.
    It is hard for me to be mobile as I am disabled and I did not know if I should try another brand or if my tower is the culprit. I wish I had another monitor to test it but am alone.
    My wife has a laptop very similar to this desktop.
    The store has a policy if I return it for another say HP I have to pay again for a new warranty.
    Do you have any suggestions that might help me?
    Thank you
    Petere
     
  2. starbuck United Kingdom

    starbuck MALWARE REMOVAL SPECIALIST - SUPER MODERATOR

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    Hi Petere,

    so it only happens when you x out of a screen?

    If it's a regular occurrence, these are the 2 things that I would check......

    Firstly have you run the built in diagnostics to see if the problem is the monitor? (although I doubt that 2 would be faulty )

    Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
    with your computer and video card.

    [​IMG]

    Secondly there have been flickering problems with some versions of Win10.
    Did your system update around the time that this started?

    Check to see if Task Manager flickers
    Open Task Manager by right-clicking on the Start button in the lower left-hand corner of your screen, then select Task Manager.
    • If Task Manager doesn’t flicker, an app is probably causing the problem.
    • If Task Manager does flicker, a display driver is probably causing the problem.
    There was also a recent problem with a Norton update that caused a flickering problem on some Win10 systems........ do you have Norton installed?

    I'm just trying to narrow things down a bit.
     
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  3. peterr United States

    peterr Active Member

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    Hi starbuck **I just disabled some of the extensions and the problem lessened. I have to go through each of the 6 extensions on the Chrome browser. I wrote all below before I tried this. Not sure as it is fickle.

    1-I read both your directions for the self test and Googled it. I turned the PC off. Then I powered up the monitor to hold buttons 1 and 4 but it just said entering power savings mode in 5 minutes. I waited it out and pressed 1&4 again but the power saving came up again. I guess the answer is to set power to zero in the control panel and do it all over again.
    No directions came with either this or the previous monitor so I don't know if this can do a self test. It is only $150.
    I run Win 10 pro .WIM 1511 ver. 10586.164
    Task manager did not flicker.
    I have the following apps;
    APPS: [64 byte, no Beta]: Adobe Reader, Treesize, VLC, MBAM, Skype, Office 2010 , updated printer drivers, Chrome, Macrium Reflect, Unlocker, SpywareBlaster, Ad block plus, Speccy, Secunia, Filehippo app manager, Chrome extension = mail a page. Change Win 10 defaults from mail + photo to eMClient + paint, Wise uninstaller , Unchecky.
    Maybe one of these is a red flag.

    Norton and McAfee are not used as I learned years ago about them. I just use Defender, SpywareBlaster, MBAM, and am behind a router.
    I bridged the gateway and use my router not theirs.
    The flickering is quick as a flash like a stutter when I open a page or close one. it does not happen all the time but most of it. It s annoying but I can live with it. It is the 2nd twin so likely is on m my side. I can still return it for a different brand.

    I wonder if I could somehow use just the on board video? Maybe I could delete all NVidea or even take the card out. I have never gone past putting RAM in. Would quality suffer much to use on a regular basis if the card was the culprit. It is NVidea GE force 420?
    To update drivers they load your pc up with 6 entries in the control panel> programs and features. I kept only the audi and video drivers and the Physx. The last they automatically install with the driver.

    Speaking of which, I had a problem where the power button would light as flashing amber & the PC would not boot up.. I tightened everything on the board but took out all 6 sticks of 1 GB RAM and replaced the the same ones randomly. When I did the PC powered up. Can a stick work but be weak or faulty? They are locked in securely.
    This dickering appeared when I bought each monitor - it did not start while I had therm.

    Sorry to present such an amount of information but wanted you to have all the variables.
     
    #3 peterr, Mar 26, 2016
    Last edited: Mar 26, 2016
    allheart55 (Cindy E) likes this.
  4. starbuck United Kingdom

    starbuck MALWARE REMOVAL SPECIALIST - SUPER MODERATOR

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    Hi Petere,

    Too much info is not a problem.
    It gives anyone replying, a better picture of the problem..
    This isn't really my field, I think that DSTM or Cindy would have a better understanding.

    A corrupt or conflicting extension may well cause problems with the browser.
    It's worth checking them all out.

    Those that are not running at startup, shouldn't be a problem.

    One thing that comes to mind..... Have you checked for any new drivers for the monitor?
    Most monitors will work from generic drivers, but some may need specific ones.

    That's an easy one to rectify:
    S2340M Monitor User's Guide

    It would depend on what you use the system for.
    Obviously this graphics card has 2GB ram installed.... a lot more than the 'on board' graphics will have.

    By taking the graphics card out, it should automatically revert back to the on board graphics.

    Yes, definitely.
    6 sticks is a lot to go through when trying to determine a faulty one.

    I see you are using AdBlock Plus.
    I'd recommend removing this and installing uBlock Origin.
    The author of AdBlock Plus sold it when he couldn't do any more with it.
    He then went back to the beginning and redesigned a completely new and better AdBlocker.... (uBlock origin)
    It uses less resources and has more ad definitions in the database.

    As you use Chrome....
    Google Chrome:

    uBlock Origin
    Click on Add to Chrome

    Once installed, I recommend that you update the blocking definitions.

    Right click on the uBlock Origin icon (top right of the browser) and select Options.
    Now click on 3rd Party Filters >> Update Now.
     
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  5. DSTM Australia

    DSTM Administrator

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    Hi Peterr.
    Further to the good advice from Starbuck.
    I doubt it is your monitor.
    You say you have 6 x1gig sticks of ram.
    Can you post what is written on each stick, Please.
    I would change the cable to your Monitor to experiment.
    I would disconnect the printer and any other periferals while testing.
    Are you relying on a driver updater?
    Norton and McAfee need to be removed completely.
    Use the Internet explorer browser while testing and see if issue persists.
    I doubt it is the video card if correct drivers are installed.
    Try each I have listed and post results of any changes.
     
    #5 DSTM, Mar 26, 2016
    Last edited: Mar 26, 2016
    allheart55 (Cindy E) likes this.
  6. peterr United States

    peterr Active Member

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    >>>Should I periodically update uBLOCK ORIGIN
     
  7. peterr United States

    peterr Active Member

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    Hello DSTM
    I am confused as I am reading Speccy which seems to say I have 4 slots but I just removed and replaced the same sticks - 6 of them and think I have 6 GB RAM so figured that would be a GB a stick.
    Although the replacement was random all seems to be ok - except the slight flicker when opening and closing a page.
    Please see the attachment.
    I am a bit disabled so it is hard to get into the machine again. If necessary I would do so though.
    I have used 2 different cables - VGA.
    No, I did not remove the printer but will for future testing. I followed the directions but no test appeared. The screen showed nothing when I held 1 & 4. I set it to factory.
    I went to NVidia and downloaded the driver for my machine a while ago.. I had to clean the installer2 folder as it was full. Also, I removed the Experience entry which helps with downloads. I had about 6 NVidia entries at one time. Now I have audio, video and PhysX. I had to turn off the shader cache as its folder stayed in my temp folder. I like it empty.
    I have not used MacAfee or Norton for at least 10 years. I do not prefer them. I use Defender, SpywareBlaster, MBAM, and am behind a router.
    I am using Edge as we speak and both browsers are about the same.
    Ram is confusing me now as I know I put 6 sticks in - each of 6 rows had a white pared with a brown channel into which each stick was placed. if you have odd sticks I know the order matters but I did not think so with 6 of the same - unless they are 1 GB but not the same. I think the label was facing away and I had to put them in facing me or they would not fit - but not sure.
    I appreciate the help.
    TY for your help
    Peter
     

    Attached Files:

    • RAM.png
      RAM.png
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  8. starbuck United Kingdom

    starbuck MALWARE REMOVAL SPECIALIST - SUPER MODERATOR

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    Although the auto update is checked on mine, I still run the 'update now' option once in awhile.

    A slight digression from the original problem, but.....
    SpywareBlaster only really works with Internet Explorer..... because IE uses Active X.
    No other browser including Edge uses ActiveX..... so SpywareBlaster probably isn't really doing a lot for you.
    With FF and Chrome it'll add some anti cookie tracking support and that is about it.
     
    #8 starbuck, Mar 26, 2016
    Last edited: Mar 26, 2016
  9. DSTM Australia

    DSTM Administrator

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    Hi Peterr.
    I googled the specs for your system and said it takes 8gigs 1333 DDR3 ram.
    Is it possible to give me the numbers off your motherboard with Speccy, Please.
    The image under specs I saw only had 4 slots in total. You say yours has 6 slots.

    Also could you open Speccy and in the centre column click on motherboard and expand.
    What does it say for your 3.3v 5v and 12v readings. This will give us an indication of condition of your Power Supply


    Peterr. Can you as an experiment install Firefox and install Java and see if the flicker remains.
    Also Adobe Flash Player for Firefox browser.
     
    #9 DSTM, Mar 26, 2016
    Last edited: Mar 26, 2016
  10. DSTM Australia

    DSTM Administrator

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    Hi Peterr. Work your way slowly through these requests and see if we can't fix this flicker issue.

    PSU.png

    These are the voltage numbers I would like to see on your Speccy. Expand Motherboard


    RAM.png

    This says you only have 4 ram slots. I am confused at the moment till this is cleared up.

    We need exact wording for motherboard in Speccy. Screen shot will do.

    In Speccy under "Graphics" is your card recognized or does it list "on board Graphics" ?
     
    #10 DSTM, Mar 26, 2016
    Last edited: Mar 27, 2016
  11. starbuck United Kingdom

    starbuck MALWARE REMOVAL SPECIALIST - SUPER MODERATOR

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    Another way to clear up this Ram mystery is to run the 'Crucial Scanner'.

    Go to http://www.crucial.com/uk/systemscanner/index.aspx

    1. Select.. Scan your system
    2. agree to the terms and conditions.
    3. Click the "download the scanner" button, and choose "Save File" when prompted.
    4. Save the file to your desktop, or anywhere you prefer.
    5. Navigate to this saved CrucialScan.exe file and open it. ... Vista/Windows 7/8/10 users right-click and select Run As Administrator.
    6. It will take several moments while your browser is updated with your scan results.

    When the report comes up it will tell you how much Ram memory is installed, how many modules,how many slots are used, how many are available, how much Ram memory can be installed and what type of memory you can install and your Motherboard type.

    [​IMG]

    But you will still need to provide DSTM with the rail readings and the graphics card details.
     
  12. peterr United States

    peterr Active Member

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    This is the board with RAM and I am still working on the rest board.png
     
  13. peterr United States

    peterr Active Member

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    results of scan scan.png
     
  14. peterr United States

    peterr Active Member

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    I hope I have addressed all requests and please let me know if i have missed something.
     
  15. peterr United States

    peterr Active Member

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  16. DSTM Australia

    DSTM Administrator

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    Thanks for that information,Peterr. Will help in our Diagnosis.
     
  17. peterr United States

    peterr Active Member

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    I removed the RAM but there was so much writing I took pictures.There is different writing on some - I think 2 are the same then the next two are the same. 2 pair and 2 pair.
    There are 4 rows which have brown and white inserts in pairs. BW BW
    ***I made an awful error. I have 4 sticks and four slots not 6.
    I am so embarrassed and should be. I am awfully sorry.
    Incidentally I was able finally to remove the largest connector to the board.

    When I uploaded the file I could read them but now I cannot.
     

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  18. peterr United States

    peterr Active Member

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  19. Bill M. United States

    Bill M. Super Moderator

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    You shouldn't be embarrassed, everyone makes mistakes, particularly with computers. As Dougie said, this information will help a lot.
     
  20. peterr United States

    peterr Active Member

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    I forgot to tell you the order you see these in the photo is the order in which I have them installed ; 2,1 - 1,2. I don't know if that makes a difference.
     

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